Privacy Policy

Effective Date: 1 October 2025

Your privacy matters. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with Alison Nancye and the WOW Feel Good Now app, website, or services.

By using our website, app, or engaging with our services, you consent to this Privacy Policy.

1. What Information We Collect

We may collect the following types of information:

• Personal Information:
  Your name, email address, phone number, location, and other details provided when booking services, signing up for emails, or downloading the app.

• Payment Details:
  If you make a purchase, payment details are processed securely via third-party providers (e.g. Stripe, App Store, Google Play). We do not store your credit card information.

• Wellbeing & Intake Information:
  If you engage in coaching or counselling services, you may voluntarily share details about your experiences, emotional wellbeing, or life events. This information is treated with strict confidentiality.

• Usage Data:
  We may collect anonymised data on how you use the website or app to improve your experience (e.g. page visits, content viewed, device type).

2. How We Use Your Information

We use your information to:

• Provide access to services, sessions, programs, and the WOW app

• Send you relevant updates, resources, and support emails

• Personalise your experience and recommend helpful content

• Manage bookings, subscriptions, and app access

• Improve our offerings and user experience

• Comply with legal obligations

3. How We Store and Protect Your Data

Your information is stored securely and only accessible to authorised team members.

We use secure platforms (such as MailerLite, Squarespace, and encrypted storage tools) and industry best practices to protect your data. Personal notes or session data are not shared or sold under any circumstances.

4. Sharing Your Information

We will never sell or rent your personal information. We may share your data only with trusted service providers (such as payment processors, email platforms, or booking tools) who help us deliver services to you—and only to the extent necessary.

We may also disclose information if legally required (e.g. court order, risk of harm, or mandatory reporting under Australian law).

5. Your Rights

You have the right to:

• Access or update your personal information

• Unsubscribe from marketing emails at any time

• Request deletion of your data

• Ask questions about how your data is handled

To make a request, simply contact us at [email protected]

6. Cookies and Tracking

Our website may use cookies to enhance your experience and collect general analytics. You can adjust your browser settings to refuse cookies if preferred.

7. Third-Party Services

We use trusted third-party tools such as:

• MailerLite (email marketing)

• Stripe (payment processing)

• Zanda (booking platform)

• Apple App Store & Google Play (app distribution)

• Kajabi (courses platform)

Each has its own privacy policy, and we encourage you to review them if you’d like more information.

8. Children’s Privacy

Our services are primarily intended for adults. We do not knowingly collect personal data from children under 16 without parental consent.

9. Changes to This Policy

This Privacy Policy may be updated occasionally. When changes are made, we’ll update the date at the top of the page. We encourage you to review it periodically.

10. Contact Us

If you have questions or concerns about this policy, please reach out to [email protected]